Terms and conditions

• All players with open-toed, or dirty shoes must wear bowling shoes unless exempt for medical reasons. You’re more than welcome to wear bowling shoes if you wish, as they’re included in the price of your game.
• Please check dates, times, prices and discounts very carefully before booking, once a booking is made it is final and non-refundable, bookings may be transferred to an alternative date and time that fits into the same deal or price bracket otherwise you can be subject to extra charges if moved to a more expensive price point.
• Transfers are only possible subject to availability.
• We are unable to cancel a booking to apply any discounts once it has been booked.
• Threatening or abusive behaviour towards Ocean Team members will result in the booking being terminated.
• Should you have any queries regarding your booking please email us at bowlingreception@oceanexmouth.co.uk or phone us at 01395 266500, please be advised during busy periods it can take up to 48 hours for a reply.
• The time of your booking is when you’re booked to bowl, please allow plenty of time to travel, park and check in at the centre before your game. We reserve the right to cancel bookings that are 20 minutes, or more, late.
• Valid proof of discount must be shown if a discount such as blue light is used, or you may incur extra charges.
• You’ll love the food and drink we have on offer. So please do not bring food or drink in from elsewhere.
• We reserve the right, at our sole discretion, to modify or replace these terms at any time.
• Ocean prides itself on offering an all-round, family entertainment experience. We receive visits from everyone, especially kids, so please behave safely, appropriately, and considerately at all times.

1. All sessions must be prebooked using the online booking system. We are currently unable to take bookings or accept payments for bookings for soft play sessions on site.
2. Bookings are nonrefundable. In the event of sickness or being unable to attend, bookings can be transferred using the confirmation email that was sent at the time of booking.
   1. Use the “Ticket Options” button within your confirmation email to transfer to an alternative date.
   2. Ticket Transfers will only be possible 1 hour before the event. Please do not click “cancel booking” as this will invalidate your booking entirely.
3. We are unable to change or amend bookings, please be careful when selecting the date and time of your booking to ensure that is correct.
4. Before play please read the rules of play here. Everyone’s safety is our priority, as a such we ask you to adhere to the rules of play at all times, whilst ensuring everyone in your booking also fully understands and complies. Should these rules be broken, you could be asked to leave and in these cases a refund will not be offered.
5. Children must be always supervised by an adult whilst in the play area, children must not be left unattended. The responsible adult must be over the age of 16. 1 adult can supervise up to 6 children.
   
   PLEASE NOTE we do not supervise the play areas; children always remain the responsibility of the accompanying adult.
6. No food, drink or glass is permitted into Ocean Soft Play. Please see our cafe area for refreshments. Please ask for our allergen information if you have any specific dietary requirements.
7. Birthday parties / cakes are not permitted unless part of our booked party options. Click here for info on our party options.
8. Car parking is your responsibility, and we are not liable for any delays this may cause. We advise leaving plenty of time to park so you can enjoy the full amount of time booked to play.
9. All children and adults must wear socks whilst in the play area. If you arrive for without them, we sell them at reception.
10. The last admission is 1 hour prior to closing. No discount admission applies.
11. All seating is on a first come, first served basis, please do not reserve seating/tables for friends yet to arrive.
12. Anti-social or threatening behaviour directed towards our team members or other customers will not be tolerated at any time. Anyone failing to respect this will be asked to leave and a refund will not be offered.

Soft Play – Food & Fun promotion

Available online only. Offer only available 3 – 6pm Monday – Thursday, term time only. Can not be combined with any other offer. This offer is non-transferable and no menu alternatives can be offered. Management reserve the right to end any promotion at any time.

Christmas Dinner Restaurant Bookings

Pre-booking essential with a minimum of 8 people per booking. £10 deposit per head required to secure booking with full payment and menu selections required at least 7 days before the date of your booking.

Feed The Family For £30 promotion

Select two adult main meals, including any item from our pizza section, or the following mains from our main menu:

• Fish & chips

• Chicken Parmo

• Minted Lamb Koftas

• Mediterranean gratin

• Mac & Cheese

And any two kids meals from our kids menu. Deal only available in The Engine Room & deck restaurants after 3pm on Thursdays via our bar. Management reserve the right to end any promotion at any time.

Friday Fizz & Chip promotion

Offer available in The Deck restaurant after 3pm in The Deck restaurant only. Can not be combined with any other offer or discount. This offer is non-transferable and no menu alternatives can be offered.  Management reserve the right to end any promotion at any time.

Friday 10% off food & drink promotion

Available online only through the “Ocean Exmouth” app or website. Tap here to start you order

Offer available anytime, any Friday. Can not be combined with any other offer or discount. Just enter the code “FRIDAY” in the promo code box. Unfortunately we are unable to provide refunds if the code is not entered. Management reserve the right to end any promotion at any time.

WIN Vouchers survey promotion

Complete our guest survey in full for the chance to win a voucher for bowling, soft play, or food & drink at one of our restaurants. An email must be provided and all applicable sections of the survey filled out to obtain 1 entry. 1 entry per person, per month only. Duplicate entries will not count. Winners selected at random from all submissions that month. Vouchers are non-transferable, and cannot be redeemed for cash value. Vouchers must be used within the valid from and valid until dates shown, instructions on how to use the voucher are displayed on the voucher. Management reserve the right to end any promotion at any time.

Bowling “Sunday Funday” 3 games for £8 promotion

Available online only through oceanexmouth.co.uk.

Offer includes 2 games for £7, or 3 games for £8 per person.

Offer can be booked ahead at any time throughout the week, but promotional price only applies to Sundays from 5pm until the latest booking time available, subject to availability.

You must select “Sunday Funday” instead of “game bowling” at checkout to receive the promotional price, concessions are not included, unfortunately we are unable to provide refunds if the wrong experience is selected.

Can not be combined with any other offer or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.

Bowling “Sizzling Senior Citizens” 1 game for £5.95 promotion

Available online here at oceanexmouth.co.uk, or in person at the bowling reception.

Offer includes 1 game of bowling and a bacon bap per person over 60 years of age, bap must be claimed within your bowling session and no menu alternatives can be offered unless unavailable.

Offer can be booked ahead at any time throughout the week, but promotional price only applies between 9am and 12pm, any day of the week until the latest booking time available, subject to availability.

You must select “Sizzling Senior Citizens” instead of “game bowling” at checkout to receive the promotional price, concessions must be selected when choosing your bowlers to receive the promotional price, unfortunately we are unable to provide refunds if the wrong experience is selected.

Can not be combined with any other offers or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.

Bowling “Friday Feeling” 25% Off promotion

Available online only through oceanexmouth.co.uk.

Offer can be booked ahead at any time throughout the week, but promotional price only applies to anytime on any off-peak Friday from the earliest time available until the latest booking time available, subject to availability.

You must select “Friday Feeling” instead of “game bowling” at checkout, unfortunately we are unable to provide refunds if the wrong experience is selected.

Can not be combined with any other offer or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.

Bowling “Pins & Pizza” for £31 promotion

Available online only through oceanexmouth.co.uk.

Offer includes 2 games of bowling and our 12″ hand stretched double cheese margherita pizza for every 2 people that have booked 2 games of bowling, and selected this offer at checkout. So 3 people playing 2 games would still receive one margherita pizza, 4 people playing 2 games can claim two margherita pizzas. Meal must be claimed within your bowling session and no menu alternatives can be offered unless unavailable.

Offer can be booked ahead at any time throughout the week, but promotional price only applies to Mondays – Wednesdays from 11:30am until the latest booking time available, subject to availability.

You must select “Pins & Pizza” instead of “game bowling” at checkout to receive the promotional price, concessions are not included, unfortunately we are unable to provide refunds if the wrong experience is selected.

Can not be combined with any other offer or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.

Bowling “Tea Time Kids Club” 2 games and kids meal £11.95

Available online only through oceanexmouth.co.uk.

Offer includes 2 games of bowling and a kids meal from our kids menu, per child under 11, including a Main (chicken fillets, pork sausage, burger, veggie strips or fish goujons), carb (chips or mashed potatoes) and veg (baked beans, peas, corn cob, or carrot and cucumber sticks). Meal must be claimed within your bowling session and no menu alternatives can be offered unless unavailable.

Offer can be booked ahead at any time throughout the week, but promotional price only applies to Mondays – Thursdays from 3pm until 6pm, subject to availability.

You must select “Tea Time Kids Club” instead of “game bowling” at checkout to receive the promotional price, concessions are not included, unfortunately we are unable to provide refunds if the wrong experience is selected.

Can not be combined with any other offer or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.

Bowling “Thirsty Thursdays” 2 games and a drink £10 per person

Available online only through oceanexmouth.co.uk.

Offer includes 2 games, and a drink per adult or child including:

• Carlsberg
• Devon Red
• Exmouth brewed American Pale Ale
• 16oz soft drink
• Small house wine
• House spirit & mixer
• Hot drink

Drink must be claimed within your bowling session and no menu alternatives can be offered unless unavailable.

Alcoholic drinks are only available to over 18s. Proof of age will be required when checking in at reception and redeeming alcoholic purchases. Remember to drink responsibly.

There is a minimum of 2 players for this deal.

Offer can be booked ahead no less than 30 minutes in advance, at any time throughout the week, but promotional price only applies to Thursdays from 6pm, until the latest available time, subject to availability.

You must select “Thirsty Thursday” instead of “game bowling” at checkout to receive the promotional price, concessions are not included, unfortunately we are unable to provide refunds if the wrong experience is selected.

Can not be combined with any other offer or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.

Burger & drink for £13.95 promotion

Valid in the engine room restaurant, on Tuesdays off-peak only.

Choose from:

Our Darts Fresh classic cheeseburger

Handmade garden burger

American style hot dog

Plus, any alcoholic pint excluding Peroni & Guinness, small wine, house spirits & mixer, soft drink up to 16oz, or hot drink; for just £13.95

Upgrade to a buttermilk chicken burger, Peroni, Guinness, medium wine, double house spirit & mixer, or pint of soft drink for just £1!

Can not be combined with any other offer. This offer is non-transferable & and no alternative menu items can be offered. Management reserve the right to end any promotion at any time.

Pizza & a drink for £14.50 promotion

Available in the engine room restaurant, on Mondays off-peak only.

Choose from:

Any pizza from the pizza section of our main menu

Plus, any alcoholic pint excluding Peroni & Guinness, small wine, house spirits & mixer, soft drink up to 16oz, or hot drink; for just £14.50

Upgrade to a Peroni, Guinness, medium wine, double house spirit & mixer, or pint of soft drink for just £1!

Can not be combined with any other offer. This offer is non-transferable & and no alternative menu items can be offered. Management reserve the right to end any promotion at any time.

Early Birds Breakfast Club

Available online only through oceanexmouth.co.uk, in 8am – 10am soft play sessions between Monday 17th February and Saturday 23rd February

Offer includes entry to soft play (at the normal peak price) and a FREE bowl of cereal per child aged up to 11 from the available options. Meal must be claimed within your soft play session and no menu alternatives can be offered unless unavailable.

Can not be combined with any other offer or discount.

This offer is non-transferable and no alternatives can be offered.

Management reserve the right to change or end any promotion at any time.